Privacy Policy

Here is the Privacy Policy for Salisbury Building & Renovations.

Since I couldn’t find a phone number or email listed on the current version of the website, I have used placeholders (e.g., [Insert Phone Number]). You will need to swap these out for your specific contact details.

I have written this using the Lead Generation model (acting as an intermediary), consistent with your previous sites.

Privacy Policy

Last Updated: 15th January 2026

At Salisbury Building & Renovations, we are committed to protecting and respecting your privacy. This policy explains when and why we collect personal information, how we use it, and how we keep it secure.

1. Who We Are

Salisbury Building & Renovations is a lead generation and marketing service that connects homeowners with professional builders, architects, and tradespeople in Salisbury and the surrounding Wiltshire area. For the purposes of the UK GDPR, we are the ‘Data Controller’ of the personal data you provide to us.

Contact Details:

  • Email: [email protected]
  • Phone: Line temporarily unavailable – please contact via email

2. Information We Collect

We may collect and process the following data about you:

  • Contact Information: Name, property address, email address, and phone number.
  • Project Details: Information about your building project (e.g., house extension, loft conversion, or renovation), architectural plans, and timeline requirements.
  • Technical Data: Your IP address and browsing behaviour on our website (via cookies) to help us improve our service.

3. How We Use Your Information

We use your information for the following “Lawful Bases” under the UK GDPR:

  • Performance of a Contract: To fulfill your request for a quote by connecting you with a relevant building contractor or specialist in our network.
  • Legal Obligation: To maintain records for tax and regulatory compliance.
  • Legitimate Interests: To follow up on enquiries, request feedback on the work completed by our partners, and improve our website performance.

4. How We Share Your Information

To provide you with the accurate quote and site consultation you requested, we act as an intermediary. We share your information with:

  • Trusted Service Partners: We pass your contact details and project brief to a selected professional builder or trade specialist in our network. They will contact you directly to arrange a site visit and discuss your project.
  • Professional Advisers: Accountants or legal teams if required for business operations.
  • Law Enforcement: Only if required by law to prevent fraud or as part of a regulatory audit.

5. Data Security and Retention

We take security seriously and use appropriate technical measures to protect your data. We only keep your personal data for as long as is necessary to fulfil the purposes we collected it for, including any legal or reporting requirements (typically 6 years for tax purposes).

6. Your Legal Rights

Under the UK GDPR, you have the following rights:

  • The right to access: You can request a copy of the data we hold about you.
  • The right to rectification: You can ask us to correct inaccurate information.
  • The right to erasure: You can ask us to delete your data (where we don’t have a legal obligation to keep it).
  • The right to object: You can object to us using your data for marketing.

To exercise these rights, please contact us using the details above.

7. How to Complain

If you have concerns about how we use your data, please contact us first. If you remain dissatisfied, you have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.